Intermittent website and email delivery issue (Resolved)
  • Priority - Critical
  • Affecting Server - CPAN4
  • UPDATE: 1:09pm EST - Services are starting to return. Email will flow normally. No mail should be lost. If you are still experiencing issues, please open a ticket. https://store.sitedart.net/ticket
    __________________________________________________________________

    We show there are website slowdowns and outages as well as delays for email being delivered to our CPAN4 and CPAN5 server. This issue is under investigation. Please know that we are attempting to resolve this issue as quickly as possible.

    Thank you
    The SiteDart Team

  • Date - 01/30/2018 14:22 - 01/30/2018 22:44
  • Last Updated - 01/30/2018 18:10
Intermittent Maintenance Outages (Resolved)
  • Priority - Critical
  • Affecting Server - SiteDart-Hosting
  • Starting Wednesday, 1/24/2018, we will be performing maintenance on our SiteDart server. Due to increased growth, we have expanded beyond our current services. We will be moving to a more powerful and faster server.

    During the 48 hour period between Wednesday and Thursday, 1/25/2018, the store and our website for sitedarthosting.com (and sitedart.net) may become unavailable for short periods. If you have issues purchasing or visiting our site, please wait and try again in 30 minutes.

    We apologize for any inconvenience this may cause. But, we're also excited our product line is a great success, and want to make it a better experience for all when purchasing and renewing your subscriptions.

    Thank you for being our customer...
    The SiteDart Hosting Team

  • Date - 01/24/2018 10:22 - 01/25/2018 14:41
  • Last Updated - 01/24/2018 10:23
Slow Tax Pro Dashboards (Resolved)
  • Priority - High
  • Affecting System - Tax Pro Websites
  • Attention:

    Until the end of December, you may notice slowdowns in your dashboard training area for your Tax Pro site. We are currently upgrading these files to include new changes and adjustments to the way you edit your Tax Pro.

    Starting in January will come the sweeping changes for Tax Rates, Forms tools, etc. So, bear with us as these latest updates take place before the beginning of the new tax year. 

    Happy Holidays to all...

    The SiteDart Hosting Team

    UPDATE: Tax Pro Dashboards are resolving again. Thank you.

  • Date - 12/23/2017 02:13 - 12/31/2017 00:00
  • Last Updated - 12/24/2017 12:12
Intermittent Slowdowns and Outages (Resolved)
  • Priority - High
  • We are experiencing service issues across all servers. We are aware of the issue and working to resolve. Thank you for your patience...

    1:52PM EST: The RAID array (har drives) in the server has suffered a complete failure. We are now restoring server data from backups. We have no ETA when this will complete but will provide updates as the operation progresses.

    5:25PM EST: Sites have been slowly returning. We're in touch with our hardware providers to make sure there are no further problems. We will continue to update the process.

    8:16PM EST:  Server issues are resolving. Moved from CRITICAL to HIGH. We will keep this notice here until Tuesday, 12/12. If you are still experiencing site issues, please open a ticket.

    Thank you

    `SiteDart Team`

  • Date - 12/11/2017 12:47 - 12/23/2017 02:12
  • Last Updated - 12/11/2017 20:30
Email Sending Issues (Resolved)
  • Priority - Critical
  • Status: Reported Priority: Critical Affecting: System - Outbound Email on hosting Servers
    Our Engineers are investigating reports of intermittent issues with outbound email which is affecting customers

    We will update this ticket as progress is made.

    Thank you

    UPDATE 11/27 - 4:50PM EDT:  We are starting to see email flow again. There may be random issues. We suggest waiting 15-30 minutes and try again if an email is returned. We are also investigating email sending that says the email is "blocked". These are being reported as false positives, and the hope is we can rectify these soon.

    Update 5:00 PM EDT 11/27/17: We are glad to report that all mail issues have been resolved. Mail delivery has returned to normal, and is still be watched carefully.

    Thank you for your patience...
    SiteDart Team  

  • Date - 11/27/2017 10:56
  • Last Updated - 11/27/2017 20:26
Wordpress Update 4.9 (Resolved)
  • Priority - High
  • Affecting Server - SiteDart-Hosting
  • The latest version of Wordpress has been released. There have been major changes within the software. Please do not update if you are using our Tax Pro or Managed services. We are in testing and will update when we feel the software is stable.

    If you have installed Wordpress yourself, we suggest making a backup before applying the latest update.

    Thank you

    UPDATE: Reports show that the new Wordpress is working well. Some issues exist if you have cookies stored for your website. Please make sure to delete your cache and any cookies. This should help if you have issues working with your site..

    Thank you

  • Date - 11/17/2017 14:33 - 12/23/2017 02:12
  • Last Updated - 11/27/2017 11:11
Experiencing outages (Resolved)
  • Priority - Critical
  • Affecting Server - CPAN4
  • We are currently aware of a known issue with several Wordpress websites receiving a 404. We are investigating and repairing as we find the problems.

    UPDATE: 3:07AM EDT

    SSL's are just about complete. These upgrades should not affect any sites by opening...
    Wordpress update fixes underway.

    UPDATE: 11:44PM EDT
    Several major updates...

    1. A new release for SSL's is underway. These will enhance security for your websites, and add some extra layers of use for your email services. Some sites are taking time to come back from this update. We expect services to be back to normal by start of business Friday EDT.

    2. The latest release of Wordpress has been released. Please make sure not to do this update on your own, as there may be some lingering issues. Some reports of sites being updated has caused some outages. Be very careful when you see updates, as we will manage these for you.

    ______________________________________________________________________

    If you have any issues start of busines Friday, please open a ticket.

    Thank you for your patience...
    SiteDart Hosting Team

  • Date - 11/16/2017 19:44
  • Last Updated - 11/17/2017 14:33