Error when I go to Create my Site

You may see one of several errors when you go to create your site. 

After you click on 'Build Your Website', you may see one of the following

1. Cannot connect or FTP error: This means your domain has not propagated yet and is not accessible on the Internet. If you host your domain at another registrar, you either need to change your DNS servers or your updates are not ready yet. We always suggest waiting 24-48 hours before attempting to build your website.

2. Ioncube loaders: On the rare occasion your website did not provision properly after purchase, and these required files are missing. This is an easy fix. Just create a ticket (CREATE TICKET) and note Ioncube as the subject.

If you experience any other issue, please let us know by opening a ticket with support.

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